Last-Minute FAQs - Please Read!

We've shut down the GrassRoots main office and we're all headed out to the Fairgrounds to finish our last-minute preparations. Therefore, phone calls will not be answered, starting now and lasting until sometime on Monday. We can't wait to see you all out there!

We do know that 95% of the phone calls we get at this time are folks asking the following questions, though, so here are the answers:

I ordered my tickets on July 1, and they still haven't arrived! What do I do?

All tickets ordered after July 1st are being held at the gate at Will Call. Unless you've received an email or phone call indicating that there is something wrong with your order, they'll be there. Please bring some photo ID to pick them up.

I ordered Thursday day passes and they still haven't arrived! What do I do?

No day passes were mailed out in advance, they are ALL being held at Will Call. Again, bring some photo ID and you can pick them up when you get here.

Help! I have an emergency and I need to reach my friend/child/sister/etc. at the festival! What do I do?

Call the Trumansburg Police Department non-emergency number (607-387-6505). We are in constant contact with the local law enforcement agencies and they'll pass on the information to us, and we will do our best to find that person.

I lost my tent camping ticket! What do I do?

No you didn't, silly goose. We didn't mail them out this year; they're all being held at Will Call. You can pick 'em up when you get here.

Are you SURE you don't have any Onsite Camping sites left over that you could sell me?

Yes.

Pllllllleeeeeease?

No.

Well, what am I supposed to do if I don't have Onsite Camping?

Camp at our beautiful offsite camping area at Agard Road in Trumansburg. If you're headed South on 96, you're going to pass the festival on your right and keep going about 3/4 mile (through a big dippy hill, and then just a bit further). Follow the signs and turn left onto Agard Road. You'll hit offsite camping in about 1/2 mile. If you're coming North on 96, you're going to make a right-hand turn on Agard Road shortly after Stover Lumber and the Mini-Golf Course. It's $50, which you can pay for when you get there (cash or check), and that gets you a car and two tents on your site. Easy peasy, lemon squeezy.

Where do I park?

We only recommend two specific parking areas. One is our offsite parking area at Agard Road (follow the directions above) - it's free and constantly serviced by an air-conditioned shuttle bus. The other is sort of kitty-corner from the festival, between the Shur-Save Grocery store and Maguire Auto. That one is run by the 8th Grade Class as a fundraiser. It's $10 for the day or $40 for the weekend, and the money all goes to help pay for their field trip to Washington, D.C., where they visit the Smithsonian and Holocaust Museum and other important places. I was a kid in Trumansburg once upon a time - it's a lovely town, but it's really cool to see big, historical places once in awhile. It's a good cause, for sure, so support them!

Other parking lots are available, but we will not vouch for (nor talk poorly about) any of them - we just don't know. Street-side parking exists, but I can't recommend it... it's very easy to get towed in these here parts, and it's an expensive proposition.

Which gate do I go to?

If you're a ticketbuyer who isn't camping, a tent camping pass-holder, press, or a volunteer, you'll be entering into the front gate (Route 96). That's where the shuttle bus drops you off. If you're a musician, band guest, or vehicle camper, you'll be entering through the back gate (Rabbit Run Road). Once your wristband and camping situation is all set, you can enter or exit through either gate.

Do you have an ATM onsite?

Why, yes! It has run out before, though, so make sure you at least have enough cash on you for a meal or two.

Do you take credit cards at the gate?

We take credit cards at the front gate only. Otherwise, cash or check.

Will the festival sell out?

It is extremely unlikely. It has never happened before (we've never even approached the number where it would happen), so we have no inclination whatsoever that it would happen this year.

I can't come to the festival after all. Can I get a refund?

Nope, sorry.

Are you still accepting volunteers?

We do accept some walk-up volunteers each year, but there's no guarantee that you'll get one of those spots. You also need to be prepared to make a deposit, so have either a check or money order (for $110) or a credit card ready.

I have this really complicated ticket problem, where one of my tickets didn't come and another one came late but wasn't the right one and.... (etc.) What do I do?

It's soooooo much better to call us well in advance of the festival if you've got ticket problems. However. The best thing to do at this juncture is to arrive at the gate, go to the Will Call window and we'll do our best to clear it up.